Frequently Asked Questions – SBE3.NL

Yes, that is possible, but keep in mind that it may take a day longer before you receive your order.

Of course we always do our best to ship orders as quickly as possible. We usually ship on the same day the order is received.

That is not possible at the moment. We have consciously chosen an online store to keep prices as low as possible for your benefit.

You can cancel your order by contacting us. You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused (also sealed for sealed products) and, if possible, in the original packaging.
The return costs for returning the order are at your expense.
We will credit the amount within 14 days.
You can also use the model form.

For shipping within the Netherlands you pay a standard rate of €5.95 per order. Orders from €50 are shipped FREE, regardless of the weight of the package. For shipments to Belgium you pay a standard rate of € 9.95 per order. Orders from €79 are shipped FREE regardless of the weight of the package. With the exception of Parties.

Has the estimated delivery time passed but your package has not yet been delivered? Do not panic. Sometimes there are delays at the shipping companies and we are not aware of this. View via your Track & Trace on the website of Postnl.nl where your package is. Wait a few more days before contacting us and also ask your neighbors whether the package has been delivered there.

We ship orders received before 12:00 on working days, usually the same day. You will usually receive it the next working day. On some days and/or periods such as the December holidays, it may take a day or 2 longer before you receive your order.

You can pay with us in various ways. We accept payments via iDEAL, XRP, Bankoverdracht (sepa), Paypal, Belfius Direct Net, Eps, Giropay, Kbc/Cbc Betaalknop, Bancontact, Przelewy24, Sofort Banking.

This depends on the method of payment. Payments via iDEAL, credit card and Klarna post-payment are processed almost immediately, a bank transfer must be checked manually by us and takes more time. When transferring, always state your full name and order number, this will make it easier for us to check.

Yes, please fill in the details of the lucky recipient underdelivery address  For billing address, enter your own address details.

At the bottom of each page you will find a heading with ”General terms and conditions”. We want to give you the best user experience, so read this first, it won’t take long! We explain to you how everything works, from ordering and paying to delivery. We also give you some extra information about the website and ourselves, thank you for your attention.

We can be reached by telephone during office hours from 10:00 AM to 5:00 PM on telephone number +31(0)685010770, also on WhatsApp. You can also send an email to info@sbe3.nl, or contact us via our Instagram or Tiktok page.

We do our best to satisfy our customers and are always looking for solutions. If this does not work, we offer a 14-day money-back guarantee. Please contact us before returning your orders.

If you have emailed us or sent us a message, we will usually respond within one business day. This means that messages sent on Friday can sometimes only be answered on Monday. You can also reach us by telephone, from Monday to Friday between 10 a.m. and 5 p.m.

Yes. All orders we ship are provided with neutral packaging. Only the name of our (Sbe3.nl) company, your name and address and a return address.

Sbe3.nl uses its own secure database to store customer information (such as name, address and order history). This information is only used to provide the best possible shopping experience and is not provided to third parties.

We also offer the option to pay without creating an account, so that we only store the information needed to deliver the order.

Yes. Like most online stores, Sbe3.nl also uses a number of cookies for basic functionality of our online store. Without these cookies, our website may not work as it should. We also use cookies to monitor traffic to our website. This information is only used to improve our service and is not intended to violate your privacy. We treat all privacy-sensitive information confidentially and will never share your data with third parties.

We do not offer discounts for large quantities via our website, but we may still be able to help you. Please contact us for any questions regarding bulk and wholesale quantities.